At VIA Frontiers, we have always been passionate about working in a social enterprise project where we could use our skills to give back to society.
In 2016, we began a partnership with AGAPE Connecting People Pte Ltd (AGAPE). AGAPE operates a call centre in Changi Prison which is manned by inmates. Our mandate is to improve performance and customer service levels of each telemarketer. In total, we visit the prison every fortnight, where we spend a day coaching and training the agents.
Our deeper objective is to eradicate the negative emotional programming inherent in each agent. By doing so, it is our wish to reverse the high statistic that ex-convicts return to prison within 3 months of release. We want all our agents to re-integrate back into society once released.